Privacy Policy

Atkins and Jones Limited and our subsidiaries, trading as Pure France (purefrance.com) respect the importance of your privacy and are committed to safeguarding your personal information. This privacy policy applies to our website(s), reservation services and marketing services.

You are free to explore our website(s) without providing any personal information about yourself. To provide our services, we must collect personal information from you and this policy outlines how we treat that personal information after it has been collected by any of our channels which include our websites, marketing channels, reservations call centre and any future digital services. By using our services, you consent to the practices described in this privacy policy. As privacy laws develop, so will our privacy policy and we encourage you to check this page from time to time so you are aware of any changes in how we gather and use personal information.

Information we collect

The information that we collect depends on how you use our services. We may collect all or some of the following information relating to you, and in the case of a holiday reservation, other members of your party:

Names and contact address details including telephone number and email addresses
Credit / debit card details or other payment information such as card number, cardholder name, expiry date
Other financial data such as IBAN number, SWIFT code and beneficiary name
Special requirements such as those relating to any disability or medical condition which you choose to disclose to us in relation to a holiday reservation
Navigational information about your computer and your visits to our website(s) such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed

If making a holiday reservation using our services, you are responsible for ensuring that other members of your party are aware of the content of this privacy policy and consent to you acting on their behalf in all your dealings with us.

How we collect the information

We will only collect personal information from you by specifically asking for it. This might be by email, telephone or an online website form and take place when;

You engage to purchase or subscribe to a product or service from us or through us
You choose to subscribe to digital communications such as newsletters
When you register or use an account with us
When you speak to any of our team
Using cookies when you enter search preferences or use facilities such as the shortlist on our website(s)

What we do with the information

We will never sell information to any third party.

To fulfil our services, we will use this information to respond to enquiries and complete the contracts and general arrangements necessary to facilitate the holiday reservations and other services provided through our website(s). It will also be used to send you notifications and communicate with you generally as required for the performance of our contracts, for example, from the point that you make an initial enquiry until the completion of our services.

To facilitate holiday reservations, we may have to disclose some of your information to the providers of the services who constitute part of that reservation, such as property owners and local property managers and housekeepers. These providers are obligated through our agreements with them to comply with this privacy policy.

Card payments (for holiday reservations or other services) are processed using third party PCI-compliant service providers, on their secure platforms and include the card type, amount, card expiry date, billing and other related information. We do not have sight of the complete card number or CVV code at any time.

IBAN, SWIFT and other banking information is necessary when we are required to make payments to you. This information is processed via industry compliant secure commercial banking facilities.

When KYC (Know Your Client) financial verification is undertaken; the associated information is processed by authorised financial services institutions. This information is necessary for the performance of our payment service with property owners.

Compelled disclosure. We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

If we (or our assets) are acquired by another company, whether by merger, acquisition or otherwise, that company would receive all information previously gathered by us. In this event, you will be notified via email and / or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.

Communications with service providers. We employ other companies and people to provide services to our website visitors, holiday makers, property owners and other individuals using our services. We may need to share your information with them in order to be able to provide information, products and / or services to you. Examples may include KYC(Know Your Client) checks, analysing data, providing marketing assistance, channel management, processing credit card payments and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.

To understand preferences and criteria and enhance the user experience on our website(s).

We may from time to time contact you with information specific to you, for which we believe that you would have a legitimate interest. For example, notification that a property in which you have previously stayed in offering incentives for returning clients, or that it is available for sale. If you do not wish to receive such information, you may ask us in writing not to receive it.

Marketing communications

We would also like to store and use your personal details for future marketing purposes (emailing you a newsletter for example). We will offer you the opportunity to consent to these marketing communications when you use our various online services. If you don’t consent, you won’t receive any marketing communications.

Cookies

In order for us to provide you with optimum service and convenience features (designed to save you time), we use 'Cookies' on our website(s).

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you set search criteria, save items to the shortlist, or register an account, a cookie helps us to recall your specific criteria, choices and information on subsequent visits.

Cookies will typically contain the name of the domain from which the cookie has come, the duration (lifetime) of the cookie, a value and usually a randomly generated unique number.

We may collect information such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. We will not however collect or store any of your passwords or other highly sensitive data.

By using our website(s) with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies as described here.

Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to you on our website(s) and most other major websites that use cookies.

We use the following types of cookies;

Strictly necessary cookies : These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you have asked for, like shortlists and search options, cannot be provided.
Performance cookies : These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies do not collect information that identifies the visitor. The information these cookies collect is aggregated and therefore anonymous. It is used only for statistical purposes and to improve how a website works.

By using our website, you agree that we can place these types of cookies on your device.

Security of personal information

We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When sensitive personal information (such as a credit card number and/or geo-location data) is collected on our website(s) and / or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

External Links

Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This privacy policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Social Media

Our website(s) include social media features, such as the Facebook Like button and widgets, such as the Share button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website(s). This privacy policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

Reviews

Customer testimonials and comments are posted to our website with the consent of the author or in a manner that does not disclose the identification of the author(s).

Retention of personal information

We retain personal information that you provide us as long as we consider it potentially useful in contacting you about our services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described below.

Choice and access to information

If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at Atkins and Jones Limited, 98 Henry Street, Limerick, Ireland or by emailing us at office@atkinsandjones.com.

You can also choose not to provide us with some or all of the information we request, however as a result we may not be able to complete or fulfil our services to you.

Upon request we will provide you with information about whether we hold any of your personal information. If you provide us with your personal information, you have the following rights with respect to that information:

To review the information that you have supplied to us
To request that we correct any errors, outdated information, or omissions in the information that you have supplied to us
To request that your information not be used to contact you
To request that your information be removed from any solicitation list that we use
To request that your information be deleted from our records

To exercise any of these rights, please write to us at Atkins and Jones Limited, 98 Henry Street, Limerick, Ireland or email office@atkinsandjones.com. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, by writing to us at Atkins and Jones Limited, 98 Henry Street, Limerick, Ireland or by email at office@atkinsandjones.com